Unison FedConnect Support

System Information 4

• Is FedConnect affiliated with the government or SAM.gov?
• Is there a fee to use FedConnect?
• What are the differences between FedConnect and SAM.gov (formerly FBO)?
• What is the difference between fedconnect.net and fcsupport.unisonglobal.com?

Login and Account Management 6

• All Password Requirements for FedConnect
• Reset your FedConnect account password
• Why did my FedConnect user account expire or become inactive?
• What is the difference between a Vendor Administrator and Vendor Representative?
• Can I change the email address for my FedConnect user account?

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Vendor Registration 8

• My new FedConnect user account is still Pending activation. How much longer do I have to wait?
• What information is needed to register with FedConnect?
• What is my company's MPIN?
• What is my company's DUNS number?
• Why am I unable to use my email address for multiple FedConnect accounts?

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FAQs 14

• Why is an error appearing in FedConnect asking me to contact support?
• Is there a user tutorial guide available on how to use FedConnect?
• How can I limit the number of notifications that I get from FedConnect?
• Why does my organization's FedConnect account contain incorrect or outdated information about my organization?
• How can I confirm that my message was sent to the Agency through the FedConnect Message Center?

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Tips & Tricks 1

• File Size Limit for FedConnect Submissions

Support Portal Information 3

• How to close a ticket with FedConnect Support
• What's the difference between Unison Marketplace and FedConnect?
• What if I don't have an account but I want to apply for an opportunity?

FedConnect 3.3 7

• FedConnect 3.3 New Google Meets Feature
• FedConnect 3.3 New User Roles in Opportunities and Awards
• FedConnect 3.3 Opportunities Fixes
• FedConnect 3.3 Time Zones Displayed in FedConnect
• FedConnect 3.3 Timestamp and Time Zone for Responses

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FedConnect 3.2 5

• FedConnect 3.2 508 Fixes
• FedConnect 3.2 Patch 1
• FedConnect 3.2 Registration Error Message Correction
• FedConnect 3.2 Terms of Service Updates
• FedConnect 3.2 UEI Now in FedConnect

FedConnect 3.1 8

• FedConnect 3.1 Message Center Fixes
• FedConnect 3.1 Messages Updates
• FedConnect 3.1 New Look and Feel
• FedConnect 3.1 Notifications Fixes
• FedConnect 3.1 Password Requirement Updates

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FedConnect 3.0 5

• FedConnect 3.0 User Support Updates
• FedConnect 3.0 Company Name Change Fixes
• FedConnect 3.0 Directed Opportunities Feature
• FedConnect 3.0 Message Center Fixes
• FedConnect 3.0 Sign In Fixes

Freshdesk FAQs 5

• How do I create a ticket with Unison Customer Care?
• How do I see another user or agency's reported issues?
• How do I reply to or close a ticket in the Unison Support Portal?
• How do I look at tickets for my organization?
• How do I create a ticket report in Freshdesk?