FAQs

Why is an error appearing in FedConnect asking me to contact support?
When navigating FedConnect, it is possible that you will experience an error message (such as the one displayed below): The most common reasons for...
Mon, 28 Oct, 2019 at 10:53 AM
Is there a user tutorial guide available on how to use FedConnect?
Yes, there is a user guide available on the FedConnect home page.  The "FedConnect: Ready,Set, Go!" tutorial guide provides detailed insight on ho...
Sun, 27 Oct, 2019 at 4:43 PM
How can I limit the number of notifications that I get from FedConnect?
You can control what type and how many notifications from you receive from FedConnect. Follow these steps to control from which Agency you receive notif...
Fri, 5 Apr, 2019 at 1:51 PM
Why does my organization's FedConnect account contain incorrect or outdated information about my organization?
FedConnect obtains information such as the name, address, and phone number of your organization from SAM.gov when you register with FedConnect. If the infor...
Mon, 28 Oct, 2019 at 12:11 PM
How can I confirm that my message was sent to the Agency through the FedConnect Message Center?
When a message is sent to an Agency from a Vendor or Recipient in FedConnect, it appears first in the "Outbox" folder in the Message Center, where...
Mon, 22 Apr, 2019 at 9:56 AM
Can I search by location for auctions or opportunities?
At this time FedConnect does not allow you to search by specific locations. If you are having any troubles finding a specific auction or opportunity, you ma...
Tue, 5 Feb, 2019 at 10:33 PM
Why am I unable to create a response for a solicitation or opportunity?
To create a response for a solicitation or opportunity, you must have registered to receive notifications for the particular opportunity. To do so, please f...
Mon, 28 Oct, 2019 at 12:09 PM
How do I update my Company's information from SAM?
To update your company information from SAM, the Vendor Administrator of your account will need to login into FedConnect and perform the following steps: ...
Mon, 24 Sep, 2018 at 3:28 PM
When an agency posts a document to FedConnect, how long does it take for the document to appear in FedConnect?
Once an agency posts a document in FedConnect, it appears immediately, there is no lag time. 
Mon, 15 Oct, 2018 at 12:40 PM
Can I amend a response that has been submitted to an agency?
Once a bid response has been submitted, it cannot be amended. However, if the due date/time have not passed, you may withdraw the undesired response and the...
Mon, 28 Oct, 2019 at 12:12 PM