When navigating FedConnect, it is possible that you will experience an error message (such as the one displayed below):
The most common reasons for this error message appearing are as follows:
- Attempting to view FedConnect in multiple browser windows will cause this error to occur. If this error occurs and you have multiple browser windows or tabs for FedConnect opened, please close out of your web browser, reopen it, and log in to FedConnect again.
- Attempting to search for opportunities by “Response due date” within Advanced Options will cause this error to occur as well. This is a confirmed bug within the FedConnect application that will be addressed in a future version of FedConnect. Until the fix is available, users are recommended to refrain from populating the "Response due date" fields when performing an Advanced Options search on either the "All Auctions & Opportunities" or "My Opportunities" tabs. Users may sort their search results by date by clicking on the "Issue Date" header.
- Attempting to view FedConnect in a web browser other than Internet Explorer may also cause this issue to occur. FedConnect is only certified to be used in the Internet Explorer web browser. Using other browsers to view FedConnect such as Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge may cause issues while navigating FedConnect. To prevent this from occurring, we recommend using Internet Explorer if available, or using an add-on or extension for any other web browsers to emulate Internet Explorer.
If you have attempted the above suggestions and the error still persists, or if you have any additional questions regarding this error, please make note of the key that is provided in the error then contact the FedConnect Support Help Desk at 1-800-899-6665, option 2, or at firstname.lastname@example.org.