Phone Channel Management
Each member of the PRISM Technical Support Team is assigned a designated day for answering phones each week between the hours of 8AM-5PM. They are responsib...
Thu, 9 Jan, 2025 at 2:29 PM
Important! All agents should be available for incoming calls for the entirety of their shift. Exceptions: Working sessions Team Meetings 1:1s ...
Wed, 25 Dec, 2024 at 4:36 PM