Each member of the PRISM Technical Support Team is assigned a designated day for answering phones each week between the hours of 8AM-5PM. They are responsible for:

  • Prism Support
  • FedConnect Support backup coverage (8AM-11AM and FC lunch hour coverage 3PM-4PM Eastern and any overflow)


Day
Team Member
Monday
Christal
Tuesday
Lawrence
Wednesday
Jason
Thursday
Imaan
Friday
Elvira


Each member of the FedConnect Customer Support Team is responsible for answering FedConnect phones each week between the hours of 11AM-8PM.


Questions regarding this schedule should be directed to Marjana Cowan.