Users may be unable to register with their email address for any of the following reasons:
- The email address already exists in FedConnect.
- If this is the case, the user must use a different email address to register with FedConnect.
- The domain extension of the email address exceeds four characters (Example: JohnSmith@website.test)
- The domain extension of a user's email address cannot be more than three characters. Only domain extensions with three or fewer characters (Examples: .com, .net, .org) are accepted when registering with FedConnect for security purposes.
If you are already registered with FedConnect and need to change your email address, please refer to this solution article instead: Can I change the email address for my FedConnect user account?